Updated 30.5.2023
Soldem as a processor of customer registers
When providing sales and customer service, we contact customers based on customer registers received from our client companies. The client companies are register controllers, and Soldem is the data processor. You can find the privacy statements for customer registers on our client companies’ own websites. We ask that any privacy-related inquiries and information requests concerning your personal data be directed directly to the register controller, i.e., your service provider company.
This privacy statement is based on the EU General Data Protection Regulation (GDPR), which establishes the rights of EU citizens regarding data protection and the confidential handling of personal data.
Register Name
Customer register. The register containing customer information is owned by the client company, i.e., the service provider. Soldem acts as the processor of personal data.
Processor of Customer Register
Soldem
Business ID: 2264755-0
Hatanpään Valtatie 20, 33100 Tampere
Contact Person and Data Protection Officer
Eemeli Iltanen
Hatanpään Valtatie 20, 33100 Tampere
tietosuoja@soldem.fi
Purpose of Register
Soldem processes and uses customers’ personal data that is necessary for conducting business operations, providing effective customer service, and taking appropriate commercial actions.
Soldem does not use personal data for direct marketing or profiling.
All personal data is processed appropriately and in accordance with applicable data protection legislation.
Register Content
- Phone number
- Name
- Address
- Personal ID number
- Possible purchase history
- Products and services the customer currently has
Regular Data Sources for the Register
Customer information is provided to Soldem by the client company, i.e., the service provider.
Regular Disclosure of Data
Soldem does not disclose customer information to third parties. Customer data is returned to the client company as agreed.
However, register data may be disclosed to authorities when authorities have the right to do so under specific legislation.
Data Transfer Outside the EU or EEA
Data is not transferred or disclosed outside the EU or European Economic Area.
Principles of Register Protection
All personal data is processed in accordance with good data protection and data security principles. The processing of personal data is limited according to job duties to only those Soldem employees who have personal user credentials and whose position and responsibilities require access. Our staff are bound by confidentiality obligations and have signed data protection agreements.
Data Retention Period
Customer personal data is retained only for as long as the purpose of processing requires, or as long as the law requires the register controller to maintain it.
Rights of the Data Subject
Every person has the right to check whether we process data concerning them and what data we process in accordance with applicable law. A request to inspect data must be made directly to the service provider. Contact information can be found on the service provider’s website.
Every person has the right to request correction, blocking, restriction, or deletion of incorrect, unnecessary, incomplete, or outdated personal data. A request must be made directly to the service provider. Contact information can be found on the service provider’s website.
For other rights related to the processing of customer personal data, information can be found on the service provider’s website. Soldem’s Data Protection Officer can assist with making requests if necessary.
Changes to Privacy Statement
The register controller/processor continuously develops its operations and reserves the right to modify this privacy statement. Legislation may also change, so customers should review the content of the privacy statement at regular intervals.
Soldem Customer, User, and Marketing Register
Register Name
Customer, user, and marketing register.
Register Owner
Soldem
Business ID: 2264755-0
Hatanpään Valtatie 20, 33100 Tampere
Contact Person and Data Protection Officer
Eemeli Iltanen
Hatanpään Valtatie 20, 33100 Tampere
tietosuoja@soldem.fi
Purpose of Register
Soldem uses customer data in connection with contact requests, newsletter subscriptions, marketing, reporting, and customer relationship management activities.
Personal data of newsletter subscribers is processed in connection with sending newsletters. Personal data is also processed when a person registers for and participates in events organized by Soldem.
Register Content
The register may contain the following information:
- First and last name
- Email address
- Phone number
- Organization information and position
Regular Data Sources for the Register
Users of Soldem’s contact request form, newsletter subscribers, and people downloading materials from the soldem.fi website provide their personal data to the register. Information is also compiled in the register from generally available internet sources and other possible public sources.
Regular Disclosure of Data
Soldem does not disclose register data to external parties. However, register data may be disclosed to authorities when authorities have the right to do so under specific legislation.
Data Transfer Outside the EU or EEA
Data is not transferred or disclosed outside the EU or European Economic Area.
We use Mailchimp service to send newsletters. Information provided by newsletter subscribers is stored in the Mailchimp service, which may transfer data outside the EU and EEA.
Principles of Register Protection
All personal data is processed in accordance with good data protection and data security principles. The processing of personal data is limited according to job duties to only those Soldem employees who have personal user credentials and whose position and responsibilities require access. Our staff are bound by confidentiality obligations and have signed data protection agreements.
Data Retention Period
Customer personal data is retained only for as long as the purpose of processing requires or until the person requests deletion of their personal data.
Rights of the Data Subject
Every person has the right to check whether we process data concerning you and what data we process in accordance with applicable law. Every person has the right to request correction, blocking, restriction, or deletion of incorrect, unnecessary, incomplete, or outdated personal data.
Requests for data inspection should be made via email to tietosuoja@soldem.fi.
Changes to Privacy Statement
The register controller continuously develops its operations and reserves the right to modify this privacy statement. Legislation may also change, so customers should review the content of the privacy statement at regular intervals.