Your partner in outsourced sales and customer service.
Your partner in outsourced sales and customer service.
Soldem is a full-service outsourcing partner in customer service and sales, combining strong sales expertise with over 22 years of experience.
We consistently deliver measurable results, continuous development and high-quality customer experiences across both service and sales environments. All operations are guided by a customer lifecycle approach, where each customer is positioned in one of the following stages: new sales, onboarding, cross-selling, customer care, or winback.
This same lifecycle framework is applied consistently in the management and coaching of customer service operations.
MISSION & VISION
Soldem's Priorities
Our approach is built on people as a core driver of performance and customer value. This is supported by a culture of continuous learning, accountability and measurable impact. In every customer interaction, we focus on creating “happy interactions”.
Our customer promise is built on five core elements: a success-driven culture, modern leadership model, advanced technology, continuous data-driven development, and a recruitment engine that ensures the right talent in every role.
We believe that the future of customer operations is not driven by technology alone, but by the ability to combine technology, data and human expertise into a unified operating model.
Soldem (Suomen Telecenter Oy) is part of Soldem Group Oy, employing approximately 250 professionals. Our operations are based in Tampere, Finland, and have been active since 2003.
Our operations are guided by a core set of values that have remained unchanged over time: People, performance, courage to act, attitude and commercial drive.
TECHNOLOGY & AI
Choose the right way to grow for you
We build and manage your customer interface that supports sales, customer experience, and growth across every channel.
1. Ready-Made Sales Engine –
Without Your Own Technology
Get a fully operational sales and customer service setup from Soldem – no system investments or development work needed.
customer service professionals
available immediately
Pre-tested
operating models
and tools
No need to build
your own technology
or AI solutions
Predictable
costs and
fast start
2. Full Integration -
Data Stays With You
Soldem integrates directly into your systems and processes.
Implementation
directly into your
systems & processes
Data, reporting
and management fully
under your control
Scalable model
without future
comporomises
Modern operating
models without
architectural changes
SERVICES
Happy interactions create results and satisfied customers.
Outsourced
Sales
Experienced B2B and B2C professionals, proven processes, and modern technology
Outsourced
Customer Service
Our outsourced customer service handles customer inquiries on your behalf.
References
Our goal is always the same: to build measurable growth for our clients.
We act as a partner throughout the entire customer journey: from new customer acquisition to customer development and retention. What this looks like in practice is best seen through our clients’ experiences.
CONTACT
Book a conversation with us!
Yhteydenotto
Tai ota suoraan yhteyttä!
1. Let’s Get to Know Each Other
45 minutes is enough. We promise not to sell anything we can’t genuinely help with.
2. Let’s Outline
We design a proposal for commercializing your customer interactions. Not overselling it, but a solution based on what we heard
3. Let’s Get to Work!
We launch the collaboration in a controlled way and scale along the journey.
Eemeli Iltanen
Sales and Account Director
eemeli.iltanen(at)soldem.fi
+358 (0)40 025 9239
