Over 20 years of experience in sales and customer service outsourcing.
250 sales and customer service experts.
Over 2.5 million customer interactions per year.
Grow your sales without fixed risks. We build and manage a sales channel that delivers results — from new customer acquisition to value-added services. Scale easily without the pressure of recruiting your own team.
Turn customer interactions into revenue. We offer customer service that doesn't just resolve — it sells, engages, and grows customer value with every contact. Continuous optimization ensures better customer experience across every channel.
We help companies with customer service and sales — without the risks of building your own team. Fast, measurable, and scalable.
We build customer service and sales together with our clients. We don’t just charge for the work — we tie our own success directly to your growth.
Challenge: Turning customer service into a profitable sales channel without compromising customer experience.
Solution: Soldem built a sales-driven customer service model where the same specialists handle both service and upselling. Management is based on jointly optimizing quality, sales, and customer experience.
Challenge: Growing insurance product sales without compromising quality.
Solution: Soldem carries out insurance product sales using a model based on coaching-style management, quality monitoring, and sales data analysis. The approach includes sales tracking, analysis of rejection reasons, gathering insights from customer touchpoints, and continuous development.
Challenge: How to grow sales and efficiency across different channels while maintaining excellent customer experience in a fast-changing technology and telecommunications environment?
Solution: Soldem has helped develop online store purchase paths, chat service, and collaboration models between human agents and chatbots. Together, we’ve optimized customer communication, chat functionality, and routing customers to the right service paths. Soldem also manages a broad B2B customer responsibility model, serving SMEs regularly according to an operating model developed together with the client.
Eemeli Iltanen
Sales & Account Director
eemeli.iltanen(at)soldem.fi
+358 (0)40 025 9239
Tampere
Hatanpään Valtatie 20
33100 TAMPERE
(entrance from Sorinkatu)
firstname.lastname[at]soldem.fi
Invoice Address
E-invoice address: 003722647550
Operator ID: DABAFIHH
Business ID: 2264755-0
