Outsourced Customer Service
Our outsourced customer service acts as the operational partner for your customer service — either with full responsibility or complementing your own organisation. We scale resources according to your needs and ensure service continuity in all situations. Our multichannel operating model guarantees a consistent customer experience.
85 % of end customers satisfied!
85 %
first contact resolution rate
35 %
win-back rate of end customers
95
NPS (2025) — Soldem’s outsourced customer service partners
Outsourcing customer service precisely optimizes service channels, content, and response times. This improves customer satisfaction and enhances your service efficiency.
Results Together With Our Clients
95 %
NPS – Soldem’s Clients (2025)
139 %
achievement of client’s budgeted target
70 %
product upgrade rate among existing customers
35 %
deal closure rate from proposals
Let's build happy interactions together and turn them into growth
Yhteydenotto ENG
Or contact directly:
Eemeli Iltanen
Sales & Account Director
eemeli.iltanen(at)soldem.fi
+358 (0)40 025 9239
Tampere
Hatanpään Valtatie 20
33100 TAMPERE
(entrance from Sorinkatu)
firstname.lastname[at]soldem.fi
Invoice Address
E-invoice address: 003722647550
Operator ID: DABAFIHH
Business ID: 2264755-0