Our customer service expertise is valued in many industries. We have supported car dealership Kamux in establishing its own customer service. It was important for Kamux to find an operator who understands how to make customer service the company’s most important sales channel in addition to traditional customer service.
At Kamux, we want to continuously develop our operations, and our goal is seamless multi-channel transactions and the best digital shopping path on the market. In order to serve our customers even more smoothly and better, we decided to centralize Kamux’s customer service into one entity that supports in-store work.
We chose Soldem as our partner for the construction phase of the centralized customer service. With the help of Soldem’s professionals, we clarified the most important goals of Kamux’s new centralized customer service and created metrics to monitor their implementation, so that we can continue to guarantee an excellent customer experience without compromising on results.
Kamux is a strong customer service expert in the automotive industry, and Soldem helped us bring this expertise to centralized customer service as well. With the help of Soldem, we created different customer journeys, and they provided us with practically tested and refined management models that we can utilize in Kamux’s own everyday work. Soldem has strong expertise in sales-based customer service management, and based on our own experience, we can warmly recommend them to other customers.”
Jani Koivu
Country Director, Kamux Oy