Telia is a pioneer in the development of e-commerce and chat channels. We have been involved in developing different purchase paths and considering how humans and bots can work together on websites – so that the full sales potential of website visitors is utilized, but also the opportunity for efficiency offered by the bot is utilized.
We are Telia’s long-term trusted partner also in B2B target groups. We are responsible for Telia’s many B2B customer relationships comprehensively. We sell demanding and technical entities and actively contact the companies in our customer portfolio. The sales process also required sales-oriented F2F or Teams meetings, where solutions are presented to customers.
Soldem’s Telia B2B sales transformation began in spring 2022. The biggest change involved taking responsibility for customer accounts, which Soldem had not previously managed.
The B2B sales team is now responsible for a large number of Finnish small and medium-sized businesses. We meet with each customer twice a year, following a customer engagement model developed together with Telia. This is part of Telia’s customer promise, ensuring that customers have the right tools to run their business both now and in the future.
Managing customer accounts has required the sales team to learn a great deal and continuously improve its ways of working. Telia’s extensive business customer portfolio creates new sales opportunities. Making the most of these opportunities to help customers improve their business requires ongoing learning and development.
We hold customer meetings remotely, making it easy to provide a seamless and flexible service experience wherever and whenever it is needed.”
Jussi Einola
Partner Sales Manager | Business Customers, Telia Company