Services
Outsourced Sales and Customer Service That Delivers Results
Soldem is a Finnish sales and customer service partner. Our team of more than 250 professionals works with our customers across sales, customer service and customer retention in phone, chat, email, social media and face-to-face channels.
You can start with a single service and expand the partnership as your needs grow.
B2B & B2C
Sales Services
Soldem manages sales on behalf of your company, from new customer acquisition to upselling and cross-selling in both business and consumer markets.
Outsourced sales
A managed, multichannel sales operation built around your customer journey. We use data to improve performance and make sales more measurable and predictable.
Appointment Setting
Qualified meetings and appointments for your sales team, so your people can focus on sales conversations and closing deals.
New Customer Acquisition
Reaching new customers where they are, by phone, through digital channels or face to face.
Upselling & Cross-selling
Selling relevant additional services and products to existing customers to increase customer value and strengthen retention.
Customer
Service
Soldem works as your operational customer service partner. When it suits your business, we also turn customer service into a sales channel.
Commercial Customer Service
We resolve the customer’s issue and identify relevant sales opportunities during the same interaction. Sales are introduced naturally, based on the customer’s situation and needs.
Outsourced Customer Service
Ulkoistettu, monikanavainen asiakaspalvelu joko kokonaisvastuullisesti tai oman tiimisi tukena. Resurssit skaalautuvat tarpeen mukaan ja palvelu jatkuu kaikissa tilanteissa.
Workforce-
solutions
When you need more capacity for growth or peak demand, Soldem provides experienced sales and customer service professionals.
Staffing Services
Trained sales and customer service professionals who join your team flexibly based on your needs. A practical option for additional capacity, seasonal demand and changing workloads.
How does the partnership work?
Our work covers the full customer journey: from new customer acquisition to upselling, account management, and win-back.
The services are built to fit together — one client relationship might grow from a simple booking service into multichannel customer service, and expand further with staffing support if needed.
PALVELUT
Frequently asked questions about our services
What does outsourcing sales mean?
Outsourcing sales means a company hands its sales work, fully or partly, to an external partner. At Soldem, that means a trained team, a clear sales model, and measurable results, working under your company’s name and in line with your goals.
What does outsourced customer service cost?
The price depends on the scope of the service, the channels used, and the volume. We build the model around your needs, so resourcing is always the right size without extra costs. We assess your situation and put together an offer.
What is sales-driven customer service?
Sales-driven customer service means the same experts resolve the customer’s issue and identify upselling opportunities at the same time. This keeps the customer experience strong while the service also generates sales.
Can the services be bought separately?
Yes. You can start with, for example, booking or customer service, and expand the setup in stages.
How quickly can outsourcing get up and running?
Get in touch and we’ll assess your situation in more detail — in the best case, launch takes just a couple of weeks!
Results we've achieved with our clients
18 %
of churned customers return within >4 months
139 %
fulfilment on a client’s ordered budget
70 %
product upgrade rate among existing customers
35 %
close rate on quotes/offers sent
Let's build new profitable connections together
Or just contact:
Eemeli Iltanen
Sales & Account Director
eemeli.iltanen(at)soldem.fi
+358 (0)40 025 9239
